Refund Policy

1. One product, one policy

Vulovic Labs, LLC sells one product, VoiceBridge. VoiceBridge is sold as one-time prepaid credit packs in US dollars, with no subscription and no recurring charges. All purchases are covered by the VoiceBridge Refund Policy at tryvoicebridge.com/refund.

2. What is refundable

• Unused purchased credits: refundable within 14 days of purchase
• Partially used packs: the unused portion is refunded within 14 days of purchase
• Credits deducted while the service was unavailable, and charges made in error: refunded in full

Used credits, purchases older than 14 days, and free welcome or referral credits are not refundable. There are no subscriptions, so there is nothing to cancel.

3. How to request a refund

Email support@tryvoicebridge.com with the email address you sign in with, the date of purchase and the reason. We reply within 2 business days. If you have a billing problem, please contact us before opening a dispute with your bank.

4. Refund processing

Approved refunds are issued within 5-10 business days, in the original currency, to the original payment method. Payments and refunds are processed by Stripe. Charges appear on card statements as VULOVIC* VOICEBRIDGE.

5. Contact

Company inquiries: contact@vuloviclabs.com. Customer support, billing and refunds: support@tryvoicebridge.com.

VoiceBridge is a product of Vulovic Labs, LLC, a Delaware limited liability company, USA.